HP Officejet Pro 6970 Troubleshooting

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Here is the HP Officejet Pro 6970 troubleshooting guide to fix 123.hp.com/setup 6970 errors that popup. Download the manual or check if you have the user guide provided with the device package. Errors are many and it's important to find the cause to select the appropriate troubleshooting guide


What are the common 123.hp.com/setup 6970 errors?

  • Printing error
  • Scan error
  • Cartridge issues
  • Low-quality print outs
  • Print head alignment error
  • Malware threats

How to troubleshoot printing errors?

  • Check the print settings
  • Do not allow the papers to stuck inside the print compartment
  • Fill the Ink to the required level
  • Use good quality papers

How to fix cartridge issues?

  • Open the cartridge compartment
  • Take out the existing cartridge
  • Wipe the cartridge surface with a paper or cloth
  • If the existing cartridge is not working, try replacing the unit with a new cartridge
  • Also, align the print head properly

Low-quality print outs

  • Check the paper used
  • Select the best brand among HP premium Inkjet Paper, HP business paper, and HP photo paper

Software and malware threats

  • Do not install external software’s
  • Scan the device to  find harmful software’s
  • Begin your search to find the virus detecting software’s to protect your device

What if network issues arise?

  • To avoid and get rid of the network issues, select the compatible network settings
  • It’s better to switch to an alternate connection
  • Do not use invalid credentials to activate the connection
  • Switch to a wired connection, if the wireless connection doesn't work

If you require further troubleshooting tips to resolve 123.hp.com/setup issues, do not delay to contact our printer support team at +1-844-876-5110. You can wait until the agents contact you

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